Who do we send your parcels with?

Scraptherapy use Australia Post E-Parcel or Toll Overnight Freight to deliver your orders.  Toll is used for some of our express freight option, however not to remote locations, PO Boxes, Parcel lockers etc .  Toll generally gets your order to you within 1-2 business days.   Scraptherapy will select the method of freight used.

All parcels are fully trackable to your door, however if you select to have the parcel left at your door without signature Scraptherapy can take no responsibility for loss or damage.

Order Processing and Delivery Times

We know there is nothing more exciting than getting that order in the mail asap after you have ordered it, so we get your order all packed up and on its way as fast as we can.  The exception to this is if we are away for some reason, in which case there will be a notice up on the front page of the website under trading hours and you will be contacted by e-mail in case you have missed the note to let you know that we are currently away and to make sure that you do not require a refund.

We are based in North Queensland however most large cities will receive delivery within 3-7 days and in most regional areas within 8-10 days.  If you need your order quicker than this please select Express Freight on Checkout.